IT Support & Helpdesk
Fast, friendly support for your team — password resets, device issues, network troubleshooting, and on-site visits when you need hands on the ground.
- Remote & on-site support
- Device setup & lifecycle
- SLA-backed response times
Managed IT for growing businesses
Your technology, managed — so you can focus on growth.
Operational Continuity. Always.
HavenRelay gives growing businesses across Ghana reliable IT support, cloud infrastructure, and SaaS management — without the cost of an in-house team.
- < 2 hr Average first response
- 99.9% Cloud uptime target
- Local Ghana-based support team
What we manage
Everything your business needs to stay online and secure
From daily IT headaches to long-term infrastructure — one partner, predictable costs.
Cloud & Backup
Secure hosting, automated backups, and disaster recovery — built for businesses that can't afford downtime or lost data.
- Automated daily backups
- Disaster recovery planning
- Scalable cloud infrastructure
SaaS Management
We manage your Microsoft 365, Google Workspace, and business apps — licensing, security, onboarding, and keeping everything running smoothly.
- License optimization
- User onboarding & offboarding
- Security & compliance settings
Why HavenRelay
Built for growing Ghanaian businesses
Power cuts, connectivity challenges, tight budgets — we understand the realities of running a business here and design our services around them.
Reliable
We keep your business running.
Responsive
Fast support when you need it.
Proactive
We prevent issues before they impact you.
Focused on you
Technology that supports your growth.
- Local team, local hours Support when your business is open — based in Tema, not a call centre overseas.
- Predictable monthly pricing Plans in Ghana cedis with no surprise invoices. Scale as you grow.
- Built for local conditions Power cuts, connectivity drops — we plan backups and failover around them.
- Plain-language support We handle the technical details and explain what matters in terms you understand.
Simple pricing
Plans sized for growing businesses
Transparent monthly pricing in Ghana cedis. No hidden fees — scale up as your team grows.
Essentials
GHS 990/mo
For small teams getting reliable IT support without hiring in-house.
- Up to 5 users
- Remote helpdesk (business hours)
- Email & phone support
- Device setup & troubleshooting
- Monthly health check report
Most popular
Professional
GHS 2,490/mo
Full managed IT for growing businesses that need speed and uptime.
- Up to 15 users
- Priority support (< 2 hr response)
- Cloud backup & monitoring
- Microsoft 365 / Google Workspace
- On-site visits (2× per month)
- Quarterly IT review
Complete
Custom
Tailored managed services for larger teams or multi-location operations.
- Unlimited users
- Dedicated account manager
- 24/7 critical incident support
- Full cloud & SaaS stack
- On-site support as needed
- Custom SLAs & reporting
All plans include a free initial IT assessment. Prices exclude hardware and third-party license costs.
Getting started
Up and running in three steps
-
1
Free IT assessment
We review your current setup, pain points, and growth plans — no obligation.
-
2
Tailored plan
You get a clear proposal with services, SLAs, and monthly pricing that fits your budget.
-
3
We take over
Onboarding, monitoring, and support begin. Your team gets a single number to call.
Common questions
FAQ
Straight answers for business owners considering managed IT.
What size businesses do you work with?
We focus on growing businesses — typically teams of 3 to 50 people. If you're scaling fast or running multiple locations, our Complete plan can be tailored to fit.
Do I need to sign a long-term contract?
No. Plans are month-to-month. We ask for 30 days' notice if you decide to leave, so we can hand over documentation and access cleanly.
Can you support us outside Accra?
Yes. Most issues are resolved remotely. For on-site visits, we cover Greater Accra and Tema by default; other regions can be arranged on the Complete plan.
What if the internet or power goes out?
We design around Ghana's realities — cloud backups, offline-capable tools where possible, and recovery plans so a bad day doesn't mean lost data or prolonged downtime.
Do you supply computers and hardware?
We advise on purchases and handle setup, but hardware costs are separate from monthly plans. We can recommend reliable vendors and spec machines that fit your budget.
How quickly do you respond to support requests?
Essentials plan: same business day. Professional plan: under 2 hours for priority issues. Complete plan includes 24/7 coverage for critical incidents.
Ready to talk?
Let's build your IT haven.
Tell us about your business and we'll schedule a free 30-minute assessment. No hard sell — just an honest look at where we can help.
- Email hello@havenrelay.com
- Phone +233 53 361 8146
- Office Comzane Plaza, Community 6, Tema
- WhatsApp Message us directly